3-Year Bed Frame Warranty

3-Year Bed Frame Manufacturer Warranty

At www.cosyathome.co.uk we stand behind the structural craftsmanship of our products. All bed frames, ottoman storage beds, and upholstered headboards purchased directly from us are covered by a voluntary 3-Year Manufacturer Warranty starting from the date of original delivery.

1. Scope of Coverage: Bed Frames Only

  • Included: Timber internal structures, metal sub-frames, gas-lift pistons/hydraulic mechanisms, central support beams, wooden slats, brackets, and internal headboard framing.
  • Excluded: Mattresses, mattress toppers, pillows, and bedding accessories are strictly excluded from this 3-year warranty. (Any separate manufacturer warranties provided directly by mattress brands, if applicable, apply independently).

2. What Is Covered

This warranty covers structural failure and manufacturing defects arising under normal domestic indoor use:

  • Frame Integrity: Snapping, cracking, or joint separation of load-bearing wooden or metal framework.
  • Ottoman Lift Systems: Malfunctioning or defective gas struts, pistons, and heavy-duty lift hinges.
  • Slat & Support Systems: Structural failure or breakage of wooden bed slats and central support legs under standard usage.
  • Headboard Structures: Frame warping or structural failure of the internal timber board.

3. What Is Not Covered

This warranty does not cover:

  • Normal Wear & Tear: Expected softening of upholstery foam/padding over time, natural fabric creasing, pilling, or slight fabric fading from sunlight exposure.
  • Accidental or Cosmetic Damage: Tears, burns, cuts, liquid stains, pet damage, or scuffs occurring after delivery.
  • Misuse & Overloading: Structural damage caused by jumping, exceeding weight limits, or forcing ottoman mechanisms beyond their designed travel limits.
  • Incorrect Assembly: Stripped screw threads, missing fixings, or structural instability caused by improper self-assembly or failing to periodically retighten bolts.
  • Commercial or Rental Use: Use in rental properties, holiday lets, serviced accommodation, hotels, or commercial premises (valid for domestic consumer use only).

4. Warranty Remedies & Fulfillment

If a genuine manufacturing defect is confirmed within the warranty period, we will, at our sole discretion:

  1. Supply Replacement Parts: Dispatch replacement slats, gas pistons, brackets, or fittings.
  2. Component Repair: Arrange for an approved repair of the affected part.
  3. Full Frame Replacement: If replacement parts or repairs are not possible, provide a replacement frame of the same or equivalent model.

5. Delivery & Carriage Terms for Warranty Claims

  • First 30 Days: If a confirmed manufacturing fault occurs within 30 days of initial delivery, all replacement parts, collections, or redeliveries are provided completely free of charge.
  • After 30 Days (Remainder of Warranty): All approved replacement parts, components, or replacement frames are supplied free of product charges. However, the customer is responsible for the actual courier carriage or redelivery cost to dispatch the parts/replacement to the address.

6. How to Submit a Claim

To submit a warranty claim, please contact our customer care team:

  • Email: sales@wearebeds.co.uk
  • Subject Line: Warranty Claim - Order #[Your Order Number]
  • Required Details:
    1. Full name, delivery address, and contact telephone number.
    2. Proof of purchase (Order confirmation email or invoice).
    3. Clear, well-lit photographs or a short video demonstrating the defect, accompanied by a brief written description.

Our team will assess the submitted documentation and provide instructions on next steps within 2 to 3 working days.

Statutory Legal Rights: This voluntary commercial warranty is provided in addition to, and does not limit, replace, or affect, your statutory consumer rights under the UK Consumer Rights Act 2015.