Refund policy

Returns & Cancellations

Change of Mind

If you have changed your mind about your purchase, you have the right to cancel your order within 14 days of receiving your goods, in accordance with the Consumer Contracts Regulations 2013.

To exercise this right, you must notify us within 14 days of delivery. Once notified, you must return the goods to us within a further 14 days.

The bed frame must be:

• Unused and in a resaleable condition.

• Complete with all components and fittings.

• Returned in its original packaging where reasonably possible.

Return Costs

As our products are large furniture items, customers are responsible for the cost of returning unwanted items.

If you would like us to arrange collection, we can do so where available. The collection cost will be deducted from your refund or charged separately before collection.

If you choose to arrange your own return, the goods remain your responsibility until they are safely received by us.

Refunds

Once the returned goods have been received and inspected, we will refund the purchase price of the bed frame to your original payment method within 14 days.

Where applicable, any agreed collection charges or deductions for diminished value caused by handling beyond what is necessary to inspect the goods may be deducted from your refund.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty, or we have supplied the wrong product, please contact us as soon as possible with your order number and photographs.

Where the fault is confirmed, we will repair, replace or refund the item at no cost to you, including any necessary collection or delivery charges.

This does not affect your statutory rights under the Consumer Rights Act 2015.