Shipping Policy

Last updated: 29 July 2026

Thank you for shopping with Cosy at Home.

Delivery Areas

We currently deliver to mainland UK only.

Unfortunately, we do not deliver to:

• Northern Ireland

• Scottish Highlands

• Scottish Islands

• Isle of Man

• Isle of Wight

• Channel Islands

• Rural and remote areas where delivery is not commercially viable

• Other offshore UK islands

If you are unsure whether we deliver to your postcode, please contact us before placing your order.

Delivery Times

Our standard delivery time is within 8 working days from the date your order is confirmed.

Working days are Monday to Friday, excluding UK public holidays.

During busy periods, deliveries may occasionally take slightly longer. If this happens, we will keep you informed.

Delivery Service

Your order will be delivered by our own delivery team or one of our trusted delivery partners.

We will contact you to arrange a suitable delivery date where applicable.

Delivery Requirements

Please ensure:

• Someone is available to accept delivery.

• There is safe and reasonable access to the delivery address.

• The product will fit through doorways, hallways and staircases before ordering.

If delivery cannot be completed due to restricted access or no one being available, an additional delivery charge may apply for a rearranged delivery.

Inspecting Your Order

Please inspect your order as soon as possible after delivery.

If your order arrives damaged or with missing parts, please notify us within 48 hours and provide photographs where possible so we can resolve the issue promptly.

Incorrect Delivery Information

Customers are responsible for providing the correct delivery address and contact details.

If an incorrect address is supplied or delivery has to be rearranged due to customer error, additional delivery charges may apply.

Questions

If you have any questions regarding delivery or would like to check whether we deliver to your postcode, please contact our customer service team before placing your order.